Office Position: Reception since 1987
Responsibilities:
- I begin your office experience by greeting you by phone or in person
- Office forms (dental and medical history) are sent/given, insurance information discussed
- I review your forms and insurance information at your first visit
- Answer your questions concerning your first visit and treatment needed as prescribed by the Dentist or the Hygienist
- Discuss insurance benefits as dictated by your individual plan
- Billing questions; confirmation of your appointments
- Coordinates dental scheduling - I am the office manager who keeps patient appointments in synch with the schedule; emergencies do occur and sometimes appointment times may need an alteration so that our goal of “no waiting” is achieved
- Handle taking payments for dental services.